Contact Us
Let's Start
a Conversation
Whether you're a distributor exploring partnership, a designer specifying a custom installation, or an aquarist with a question — we respond within 24 hours.
Phone
+86 10 8888 8888
Mon–Fri, 9:00–18:00 CST
+86 138 0000 0000
Instant messaging available
Address
Beijing, China
Factory visits by appointment
Send an Inquiry
Tell Us About
Your Needs
Select your inquiry type below, fill in your details, and our team will get back to you with a tailored response within 24 hours.
Inquiry Type *
FAQ
Common Questions
How quickly do you respond to inquiries?
We guarantee a response within 24 hours on business days. Urgent inquiries via WhatsApp are typically answered within 2–4 hours during CST business hours.
What is your minimum order quantity?
MOQ starts from 10 units for standard models. OEM/ODM projects are assessed individually. Sample orders of 1–2 units are available for quality evaluation.
Do you offer factory visits?
Yes. We welcome distributor and partner visits by appointment. Our 15,000m² factory in Beijing is open for tours, including production lines, QC stations, and showroom.
Can you ship to my country?
We export to 100+ countries via sea and air freight. Full customs documentation, insurance, and logistics coordination are handled by our experienced export team.
What payment methods do you accept?
T/T (30% deposit + 70% before shipment) is standard. L/C at sight is accepted for orders above $50,000. Trade assurance is available on select platforms.
Do you provide after-sales support?
2-year structural warranty on all products. Spare parts supply guaranteed for 10+ years. Dedicated account manager, technical documentation, and remote troubleshooting are included.